About STRIPES82
The Federal Trade Commission (FTC) offers guidelines to help telemarketers steer clear of calling numbers listed on the Do Not Call (DNC) registry. However, implementing these compliance practices, which involve managing federal, state, and internal DNC lists, as well as tracking Established Business Relationship (EBR) exemptions, can pose significant challenges for businesses. Handling these intricacies effectively often requires specialized knowledge and resources beyond what many businesses possess internally.
Stripes82 provides comprehensive solutions to manage these procedures, ensuring your compliance with Do Not Call list regulations and safeguarding your business from potential penalties, fines, and legal actions.
Products and Solutions
DNC Scrub
Maximize the Value of Your Data Assets - DNC Scrub offers the capability to simultaneously scrub all your lead lists against DNC lists, providing advanced output options that give you full control over managing your Do Not Call compliance.
Automated Solutions for Time and Cost Efficiency - Our DNC Scrub solution offers versatile file upload options, supporting various common data formats. You can upload files easily through our web interface, via SFTP, or using our simple web service API. Once uploaded, the system automatically identifies telephone numbers within the file and scrubs them according to the campaign's parameters, ensuring compliance with Do Not Call regulations.
DNC Feed
Get the complete list - DNCFeed offers a seamless subscription-based service that provides up-to-date Do Not Call records directly from authoritative sources such as federal and state databases. This ensures your compliance efforts are always current and effective.
Reassigned List
Reassigned DB is an advanced scrubbing process designed to score and verify phone ownership while also identifying wireless numbers. This solution is specifically tailored for TCPA compliance, where confirming the phone owner's identity (to verify prior consent of the called party) and distinguishing wireless numbers are essential.
Our solution offers comprehensive coverage for both batch and real-time scrubbing of reassigned numbers.
Do Not Contact (DNC)
Understanding Do Not Contact
It’s no secret that telemarketers sometimes overstep the line and overload customers with sales pitches. As the concern about customer privacy rose over the years, the Federal Trade Commission (FTC) established the Do Not Contact rules to give people a little break from unsolicited sales calls and text messages. Now, anyone who doesn’t want to receive telemarketing calls or texts can add a phone number to the Do Not Contact Registry, and businesses can’t contact them for sales purposes without breaking the law.
National Do Not Call Registry
The National Do Not Call Registry (DNC) gives you an opportunity to limit the telemarketing calls you receive.Make sure to stay informed about the National Do Not Call Registry rules and exemptions to ensure a reduction in unwanted telemarketing calls.
How to Register
Register online at https://www.donotcall.gov or by phone using the phone line you want to register (home or cell) at 1-888-382-1222. Telephone numbers placed on the DNC will remain on the registry, without expiration unless the phone number is permanently disconnected and reassigned to a new consumer or you choose to remove it.
Do Not Contact Registry for Businesses
Consumers who don’t want to receive unsolicited sales calls or text messages can register their phone numbers with the DNC registry in their state. They can also do so on the federal DNC registry. Once a phone number gets registered with the DNC, businesses may not contact those phone numbers for sales purposes. Businesses are responsible for informing themselves about the phone numbers on the DNC list and downloading lists at least every 31 days. They also need to check the registry for newly added numbers because the list constantly gets updated. The FTC levies penalties against companies that fail to comply with the Do Not Contact laws. The FTC organizes the DNC registry by area code and allows you to access data for up to five area codes free of charge. If your business needs more data, there is a charge of $69 for each additional code. The maximum fee is $19,017, which means that companies operating on a national scale may face substantial charges to access the DNC.
Federal DNC list
The National Do Not Call Registry is designed to stop unwanted sales calls from real companies that follow the law. It’s free to register your home or cell phone number. The Registry is a list that tells registered telemarketers what numbers not to call — but it doesn’t block calls. So being on the Registry won’t stop calls from scammers making illegal calls. Read about blocking unwanted calls to find out what to do about them. If you answer one of these calls, hang up and report the call to the FTC.
State DNC list
Some state telemarketing laws prohibit you from making calls during a state of emergency. However, it is less clear when it comes to texting. Other than the 15 states that treat text messages separately, it is not clear whether a regulator would say texting is a call. A lot of state-level statutes about states of emergency are worded in such a way that calls are explicitly prohibited while texts are not. But as a practical matter, it is best not to call or text during states of emergency. Dealing with one or even hundreds of users is simple with our DNC scrubbing tool. Track users in multiple call centers or departments and assign Administrator, Supervisor or Agent user permissions as appropriate.
Reassigned DNC List
The TCPA is a strict liability statute meaning there is no forgiveness,
even for honest, good-faith mistakes. For reassigned numbers,
this means callers can be held liable for contacting cell phone
numbers for which they had previously had proper consent but
have since been reassigned. Marketers can obtain
safe harbor under certain circumstances by checking a qualified
source for number reassignment before dialing.
Reassigned DB is an advanced scrubbing process designed to score and
verify phone ownership while also identifying wireless numbers.
This solution is specifically tailored for TCPA compliance, where confirming
the phone owner's identity (to verify prior consent of the called party)
and distinguishing wireless numbers are essential. <
RND Scrub respond with below data for all the provided numbers.
YES - means that Safe Harbor does not apply because the telephone number
queried has been permanently disconnected on or after the date of consent.
NO - means Safe Harbor may apply because the telephone number queried has not been
permanently disconnected since consent was provided or if the number was not
permanently disconnected and the date of consent is on or after January 27,2021.
NO DATA - means that Safe Harbor does not apply because the telephone number was not
permanently disconnected and the date of consent was prior to January 27,2021."
FAQs
Q. What is a SAN number (Subscription Account Number)?
A. A subscription is required to obtain a copy of the National Do Not Call registry. That subscription comes with an account number, commonly known as a SAN number, which is your key to accessing the list.
Q. What is EBR (Established Business Relationship)?
A. While not officially defined, an established business relationship is considered to be a two-way communication between business and phone owner for the purposes of inquiry, application, purchase, or transaction for specific products or services. The established business relationship allows the caller a period of 90 days from the inquiry to continue communications specifically related to the inquiry.
Q. What are the national Do Not Call registry rules and regulations?
A. The national Do Not Call registry rules are covered under the Telemarketing Sales Rule (TSR) which prohibits sales calls without consent to phone numbers registered on the Do Not Call list. It does not cover do not cover calls from political organizations, charities, telephone surveyors, or established business relationships.
Q. What hours can telemarketers call (i.e., telemarketing Do Not Call hours/times by state)?
A. Under the TCPA, telemarketers may only call between 8 AM and 9 PM in the recipient’s time zone. Individual state DNC laws may have different time restrictions that override the TCPA’s calling times.
Q. What exemptions are there under DNC?
A. Some calls may be exempt under the DNC. Those exemptions include calls under an established business relationship, calls from non-profit or political organizations, and calls where the subscriber has consented to receive calls.
